Terms of Service

These Terms of Service (the "Terms") govern your access to and use of visaworker.ai (the "Service"), operated by visaworker.ai ("we", "us", or "our"). By creating an account, purchasing a case, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. What the Service is (and is not)

The Service is a software tool that helps individuals and their representatives draft, organize, and compile materials for U.S. immigration petitions, including O-1A, EB-1A, and EB-2 NIW filings.

We are not a law firm. We do not provide legal advice, legal opinions, or legal representation, and no attorney-client relationship is created by your use of the Service. Output produced by the Service — including drafts, letters, exhibit lists, and citations — is generated by software and artificial intelligence models and is provided for your review, editing, and independent verification.

For legal advice about your specific situation, please consult a licensed immigration attorney in your jurisdiction.

2. No guaranteed outcome and no case-suitability review

USCIS adjudications depend on many factors outside our control, including officer discretion, current policy, evidentiary sufficiency, and the individual merits of your case. We do not guarantee approval, avoidance of a Request for Evidence, any particular processing time, or any other outcome. Prior results do not predict future outcomes.

We also do not review or evaluate whether your background, evidence, or credentials are sufficient to meet the legal standards for O-1A, EB-1A, or EB-2 NIW classification. You are solely responsible for deciding whether your case is ready to file with USCIS and for consulting any attorney or representative you choose.

3. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

4. Your responsibilities

• You are solely responsible for reviewing every draft, citation, and exhibit produced by the Service before using, sharing, or submitting it anywhere — including to USCIS.
• You are responsible for the accuracy and lawfulness of the content you upload, including that you have the right to upload it and that it does not contain material you are not authorized to share.
• You will not use the Service to generate content that is fraudulent, defamatory, unlawful, or intended to deceive an adjudicator or third party.
• You will not attempt to reverse engineer the Service, resell it, probe it for vulnerabilities without written permission, or use it to build a competing product.

5. Payments, token budgets, and refunds

Cases are sold on a one-time basis for a fixed price per petition, which includes an initial token budget for AI-generated drafting. Additional tokens may be purchased as top-ups. Prices are shown at checkout and are charged in U.S. dollars via our payment processor, Stripe.

All purchases are non-refundable. Once you open a case, the workspace is live and drafting resources are allocated. We do not issue refunds for change of mind, unused tokens, or case outcomes.

A "token" corresponds to raw input and output tokens consumed by the underlying AI models on your behalf. When your case's token budget is exhausted, new AI turns are blocked until you top up, but you retain the ability to view, export, and download your case.

6. Intellectual property

You retain ownership of the content you upload and the materials the Service drafts for you based on your inputs (your "Case Content"). You grant us a limited, non-exclusive license to host, process, and display your Case Content solely for the purpose of operating the Service for you.

We retain all rights in the Service itself, including software, templates, prompts, model orchestration, and the user interface. We do not use your Case Content to train third-party models.

7. Third-party services

The Service relies on the third-party subprocessors listed below to operate. Your use of the Service is also subject to those providers' terms and privacy practices to the extent your data is processed by them. This list may change as we improve the Service; material changes will be reflected here.

• Lovable (Lovable Labs, Inc.) — application hosting, edge runtime, and static asset delivery.
• Supabase (Supabase, Inc.) — authentication, primary database, and file storage for your Case Content.
• Stripe (Stripe, Inc.) — payment processing for case purchases and token top-ups. Card details are handled by Stripe and are never sent to or stored by us.
• Anthropic (Anthropic, PBC) — Claude large-language models used to draft, summarize, and organize petition content. Anthropic does not train its models on data submitted through the API.
• Firecrawl (Sideguide Technologies, Inc.) — server-side web scraping used to capture the public URLs you provide as exhibits (e.g., news articles, faculty pages, publication listings).
• LaTeX compilation services — the final petition PDF is produced by a LaTeX build service. By default we call the open-source project latex-on-http hosted at latex.ytotech.com, and may fall back to latexonline.cc. The LaTeX source we send to these services contains the drafted petition content (which can include your name, employer, and other personal information you provided). If this is not acceptable for your case, do not compile the PDF through the Service and instead export the source for local compilation.
• Resend (Resend, Inc.) — transactional email delivery, including sign-in links, password resets, receipts, referral notices, and other account-related messages. Resend receives your email address and the contents of the messages we send you.
• PostHog (PostHog, Inc.) — product analytics and session-level usage metrics used to understand how the Service is used and to diagnose issues. PostHog receives pseudonymous usage events, page views, and device/log metadata; we do not send your Case Content to PostHog.
• SwiftLaTeX (open-source, MIT) — an in-browser WASM LaTeX engine used to preview your petition locally in your browser. It runs entirely on your device and does not transmit your content to a third-party server.
• Google Fonts (Google LLC) — web fonts served to your browser when you load the site.
• YouTube (Google LLC) — used to embed product demo videos on our marketing pages. YouTube may set cookies and collect usage data when a video player is loaded, subject to Google's privacy policy.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. AI OUTPUT MAY BE INACCURATE, INCOMPLETE, OR MISLEADING AND MUST BE INDEPENDENTLY VERIFIED BEFORE USE.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

10. Indemnification

You will indemnify and hold us harmless from any claims, damages, or expenses (including reasonable attorneys' fees) arising from (a) your Case Content, (b) your use of the Service in violation of these Terms or applicable law, or (c) any submission you make to USCIS or another third party based on Service output.

11. Termination

You may stop using the Service at any time and request deletion of your account by writing to support@visaworker.ai. We may suspend or terminate your access if we reasonably believe you have violated these Terms or are using the Service unlawfully. Sections that by their nature should survive termination will survive.

12. Changes to the Service or these Terms

We may update the Service and these Terms from time to time. Material changes will be communicated by updating the "Last updated" date above and, when appropriate, by in-app notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

13. Governing law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles. Any dispute will be resolved in the state or federal courts located in Delaware, and you consent to personal jurisdiction there.

14. Contact

Questions about these Terms? Reach us at legal@visaworker.ai.

15. Referral Program

The referral program lets you share a personal link with others. Referral credit is earned only when the referred user pays for a case (a paid unlock). When someone pays for their first case through your link, they receive a $50 discount on that case and you earn $50 in referral credit in your account. Free preview usage and bring-your-own-key usage do not qualify for referral credit because we are not paid for those cases. If a referred user starts on free preview or bring-your-own-key and later upgrades to a paid unlock, the referral credit is awarded at the time of that paid unlock.

You may earn referral credit on up to five paid referrals per account, for a maximum of $250 in credit. Credits have no cash value until they are cashed out, and they can be used to pay for your own cases or token top-ups on the Service. You may request a cash-out only after you have earned credit from at least two paid referrals and have at least $50.00 in available credit. Cash-out requests are subject to verification, may require you to provide payout information through a third-party payout provider, and may take time to process.

Credits are not transferable, may not be sold or exchanged, and may be withheld or reversed if we detect fraud, abuse, self-referral, a refund or chargeback on the referred case, or any other conduct that violates these Terms or the spirit of the program. We may change, pause, or end the referral program at any time.

16. Partner law firm directory

The Service may include a directory of immigration law firms that may offer a discounted rate to VisaWorker users for review and filing of petitions drafted on the Service (each a "Partner Firm"). Partner Firms are independent third parties. We do not employ them, supervise their work, or control the advice or services they provide.

We make no guarantees, representations, or warranties about any Partner Firm or the outcome of any matter they handle. Listing a firm, marking it as a partner, or displaying its fees does not mean we endorse its services, guarantee its availability, or vouch for the quality of its work. Any engagement you enter into with a Partner Firm is strictly between you and that firm.

We are not responsible for any act, omission, error, delay, or negligence of a Partner Firm, including any legal advice, filing, communication, or representation they provide. If you have a dispute with a Partner Firm, you must resolve it directly with that firm. We do not receive referral fees, kickbacks, or any other compensation from Partner Firms for listings, leads, or engagements.

You remain solely responsible for choosing any attorney or representative, reviewing any work product, and deciding whether and when to file with USCIS. Nothing on the Service creates an attorney-client relationship between you and us, or between you and any Partner Firm, until you separately engage that firm.